Of course you can. Providing it’s within 14 days of purchase, if you’re not completely 100% satisfied with your order get in touch with us as soon as possible so we can try and resolve the issue – in many cases we’ll find a solution so that you won’t even need to return your items.

Please note: We do not accept returns or refund purchases for customised or custom sized items, this includes custom sized netting.

It’s as easy as 1-2-3… With our 3 Step Returns policy, the first thing to do is get in touch with our Customer Service team who’ll send you a returns form. Stage 2 is to repackage your goods in their original packaging, remembering to include the completed returns form we’ve also sent. Then simply return the package in the post, and providing the products reach us in their original condition, we’ll process your refund. When returning your items, we would highly recommend using a courier service that enables you to track the parcel’s progress back to our warehouse… Better to be safe than sorry!

For information on restocking fees, please see our terms and conditions

Please note: We do not accept returns or refund purchases for customised or custom sized items, this includes custom sized netting.

If you choose to return an item to us, you as the customer are liable to cover the cost. That’s why we recommend using a courier, as unfortunately we can’t be held responsible for any products you return that go missing.

If for any reason at all you believe we've sent you faulty or defective items, please get in touch with our Customer Service team who will advise you on the best course of action.

The refund will be provided to the original payment method used at the time of purchase.

We will obviously aim to refund your money as quickly as possible, but because of the various stages involved in the process (and sometimes the need to return items), it can take up to 14 working days.