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Account
How do I create an account?
If you’re a new customer, firstly welcome aboard! An account will automatically be created when you place your first order - or click here to sign up now. Having this account means that each time you shop with us, you’ll save time having to re-enter things like your address details. For returning customers, welcome back! And just click on ‘Sign In’ at the top of the screen then fill in your email and password.
Why do I need a password to use your website?
Having a password-protected account is the easiest way for you to have all the handy details about your order, like confirmation emails and delivery details, at your fingertips. It keeps all your info safe, it’s quick, and it’s easy – and we promise we’ll never sell or pass on your data to any third parties.
What happens if I forget my password?
Don’t worry, it happens to all of us! On the Sign In page just simply enter your email address and click on ‘Forgotten Your Password’ and you’ll immediately get sent a link to your registered email address where you can update your details… Drama over!
How do I sign up to your newsletter to get great offers and discounts?
Great question… We love looking after our loyal customers and keeping you up to date with all the latest news, views, and fantastic products that we’ve got. Simply enter your email address in the bar towards the bottom of the page and you’ll be one step nearer to receiving exclusive discount codes and other fantastic offers.
How do I unsubscribe from your newsletter?
Our email newsletters are tailored to the specific interests you select when you sign up to receive them, so we’re sure you’ll never get bored of reading them. But in the unlikely event that you ever want to stop receiving our updates and offers, no worries, unsubscribing couldn’t be easier! Either click through from the unsubscribe link in the actual email or update your account preferences.
How will Net World Sports Ltd use my personal information?
We use your personal information to fulfil any orders that you have placed with us. We may also share your personal information with reputable third parties to ensure your order can be fulfilled, for example, the couriers who will deliver your order.
We may also use your personal information to contact you with the things you want to hear about, provided that you have chosen to receive emails from us. For example, if you're a football fanatic, we want to send you more information about football because we think you'll love it, and less information about tennis because we don't think you'll enjoy it as much.
How does Net World Sports track my online behaviour?
We use cookies (not the yummy kind) to track your behaviour on our website and to make sure that you can use the website properly. Don't worry, it's not as scary as it sounds! We can't see any confidential information. We will only ever use this information to make sure that we're offering you the things that will interest you.
For example, if you've left some items in your shopping bag, we'll send you a friendly reminder just to check if you still want them.
Simply put, cookies allow us to make the website even better for everyone. For more information, please view our Cookie Policy.
What cookies do?
We use cookies to make sure that you can use our website fully – without them, you wouldn’t be able to shop with us! In addition to the essential cookies which make sure that you can use our website fully, we also use non-essential cookies to make sure our website is the best it can possibly be, with lots of great features.
You can set your browser to reject cookies (see the ‘Help’ menu of your browser to find out how to do this), but please bear in mind that if you do this, certain features of this website cannot be provided to you.
What do I do if I don't want emails from you anymore?
We'll be sorry to see you go! If you do decide that you don't want to receive our emails anymore, we always include an 'unsubscribe' link in our emails. Simply click on the link within the email and you'll be unsubscribed. If you run into any problems with this, simply reply to one of our emails and we'll be able to help you out.
What does 'processing personal information' mean?
This means how we use your personal information. It’s sometimes known as ‘processing personal data’.
It's really simple; when you buy from us, we keep a record of this in case you want to get in touch with us about your order ever again, and so we can keep a track of what we've sold to who. Another example is when you sign up to receive emails from us, we make sure that you go into the right address book so you can get the right emails, tailored to you.
What is a 'privacy policy'?
A privacy policy is a legal document which tells you how we store your personal information and how we use it. To read more about this, please see our full Privacy Policy.
What is classed as 'personal information'?
Personal information is classed as any information which is personal to you. Here are some examples of personal information:
• Your name
• Your email address
• Your billing address
• Your delivery address
• Your telephone number
• Your product selection
• Your password – this is encrypted and fully secure
Your payment information is also collected, but this is held by our payment providers. You can find more information in our Terms and Conditions.
What is classed as ‘user information'?
User information is any information which is linked to how you use the website as a customer. We simply use it to make our website even better. This is similar to if you were in a shop, we would notice how you interacted with the shop and make changes if they were needed. We, and our third-party advertisement and content providers, may collect information about your internet connection and website use. For example:
• The URL you came from
• Your IP address
• Your device type
• Your browser type
• The country and telephone code where your device is located
• The web pages you viewed during your visit
• The advertisements that you clicked on
• And any terms that you searched whilst on our website.
We may collect this information from both registered and unregistered users.
Why does Net World Sports Ltd use cookies?
We use cookies to make sure that you can use our website fully – without them, you wouldn’t be able to use our website properly or buy anything!
In addition to these ‘essential’ cookies, we also use some ‘non-essential’ cookies which help us to make our website even better, plus they allow us to give you the best possible experience when shopping with us.
How can I delete my 'personal information' from your records?
If you would like to delete your Personal Information from our records, please contact us via one of the following options:
• Email: information-requests@networldsports.com
• Telephone: 01691 683 807
• Write to us: FAO Information Requests, Net World Sports Ltd, Bryn Lane, Wrexham Industrial Estate, Wrexham, LL13 9UT
We will keep your general data, but we will delete your personal information so that we can’t trace your data back to you.
Please be aware that once you have placed an order with Net World Sports Ltd we are legally obliged to keep the following information for 6 years to ensure that we comply with HMRC rules:
• Your order information
• Your name
• Your address
• Your contact details
Orders
How do I place an order?
Ordering online through our website couldn’t be easier. When you find those perfect products you’re looking for, simply choose the options you want and click Add to Cart. If you’ve got more items on your wishlist, click Continue Shopping until you have everything you need. Once you’re done all you need to do is press Checkout to start the ball rolling – follow the simple step-by-step instructions to choose your shipping method, then enter your address, billing details, and your preferred payment information.
What payment methods do you accept?
We accept the following methods of payment: Mastercard, VISA, VISA Debit, VISA Electron, Maestro, PayPal and Net World Sports Gift Vouchers. The payment pages at Net World Sports are completely secure and payment details are not held on our system in any way.
How do I know my payment information is safe?
A very sensible question to ask. All the payment and transaction pages on the Net World Sports website are completely secure – that’s our guarantee to you, 100%. We also never store any of our customers’ payment details on our system.
When will I be charged?
We process payments as soon as you confirm your order in our checkout – thanks very much for your order, we’re sure you’ll love what you’ve bought!
I’ve got a coupon code – how do I use it?
Lucky you! Only kidding, we love rewarding our loyal customers with special offers and exclusive coupon codes. Simply enter the coupon code in our checkout just before you enter your payment details – the code will automatically be applied and hey presto, the item price of the products you are ordering will be reduced. Please be aware that coupon codes aren’t applied to shipping costs.
Can I change or cancel an order once it’s been placed?
Many of our products are always in stock here at our 120,000ft2 warehouse, which means that we’re able to dispatch most orders the very same day so that you receive them as quickly as possible. Therefore, any cancellations you wish to make must be made within 30 minutes of ordering – please contact us as soon as possible if you wish to cancel or amend your order, our Customer Service team will be happy to help.
How can I be sure that my order has been placed?
Once you’ve completed our checkout process, you will automatically be sent an email order confirmation containing all the key details about your purchase, including your unique order number that you should keep handy just in case you need to get in touch with us about anything. Please note that you won’t get any tracking information about your order in this email – you’ll receive a separate message once your items have been dispatched from our warehouse.
The address I want my order shipped to is different to my billing address – does this matter?
Not at all. So if, for example, you’d prefer your order to be shipped to a work address rather than your home, just enter those relevant details during the checkout process.
Shipping
Whether you need your order in a flash or you're happy to wait a few extra days, we offer a range of services to suit you.
Do you provide free shipping or will I be charged?
We keep our product prices as low as possible, unfortunately this means we can’t offer free delivery. Although thanks to the extensive range of couriers we use we’re able to provide a fantastic selection of delivery options at extremely competitive rates. Our delivery charges are based on the weight of the products you buy, so will vary from product to product. The full range of delivery options and costs are clearly displayed in your shopping basket before you checkout, so there’ll be no nasty surprises once you’ve confirmed your order.
When will my order be shipped?
Are you in a hurry?! You can choose from a variety of shipping options to suit your exact needs – 99% of our products are in stock here at our warehouse so they can be dispatched the same day, as long as you confirm your order before 12:15pm EST.
1 DAY
Choose this option and you’ll receive your order within 1 working day (excluding weekends and public/bank holidays).
2 DAYS
Choose this option and you’ll receive your order within 2 working days (excluding weekends and public/bank holidays).
3 DAYS
Choose this option and you’ll receive your order within 3 working days (excluding weekends and public/bank holidays).
5 - 10 DAYS
Choose this option and you’ll receive your order within 5 to 10 working days (excluding weekends and public/bank holidays).
What shipping couriers do you use?
FedEx, Landmark, Yodel, UPS, DHL, Hermes, Parcelforce, Tuffnells & Royal Mail are just some of the couriers we use to ship items from our warehouse to your door. Thanks to our great links with all the major hauliers we can call upon an extensive range of couriers, which gives you the widest possible choice of delivery options and enables us to deliver your order in the most cost-effective and timely way.
Can I track my order to monitor its progress?
Once your order has been dispatched from our warehouse and it’s winging its way over to you, you’ll receive an email update including full tracking details so you can check the progress on the relevant courier’s website. You can also do this by quickly logging in to your account on our website.
Will I need to sign to receive my order?
Many of our couriers do require a signature to successfully deliver your order, which is why we recommend (where possible) having your items delivered to a place where you know someone will be in to receive them - whether that’s at your home address, with a trust worthy neighbour or to your place of work. The following couriers will require a signature: FedEx, Landmark, Yodel, UPS, DHL, Hermes, Parcelforce & Tuffnells. The following couriers do not require a signature: Royal Mail. You can find out which courier will be delivering your order by checking the tracking links included within your order confirmation email. Without a signature, the courier may not be able to successfully deliver your order.
But what if I’m not in when my order is delivered?
We know there’ll be occasions where it won’t be possible for you to sign for your order in person. When that happens, our courier will leave a little calling card with clear instructions about how you can either get your package re-shipped or how to collect it from a local depot.
What should I do if my order doesn’t arrive when it’s supposed to?
Sometimes the best-laid plans don’t quite come together, and even if you’ve got a specific shipping timeslot there may be occasions where your order is delayed. Using the tracking number provided in your order dispatch email is always a good first port of call as there may be some explanation on the courier’s website. If not, just get in touch with us and we’ll do some investigating for you!
I’ve received the wrong order, what should I do?
Get in touch with our helpful Customer Service team immediately and we’ll get to the bottom of the issue. Ideally if you have your order number at hand that’ll make it quicker and easier for us, but don’t worry if you can’t find it. We’ll happily sort out sending the correct items out to you and advise you on what to do with the goods you’ve received.
Something’s missing from my order, what should I do?
Contact our fantastic Customer Service team and we’ll be able to find out what went wrong with your original order, what items you’re missing, and send out everything you need to complete your order. It’d be great if you’ve got your order number handy when you get in touch, but no worries if you haven’t we’ll be able to sort it.
Is it possible to have orders shipped to overseas addresses?
Of course it is – we wouldn’t be called Net World Sports if we couldn’t would we?! Thanks to our extensive range of couriers we can ship to more than 230 countries and territories across the globe, from Australia and Germany, through to the United States and Canada.
What countries do you ship to?
A full list of available shipping destinations will be displayed in your shopping basket prior to confirming payment, but suffice to say, you name it, we’ll be able to ship there (with one or two exceptions!).
How long will shipping take?
All the shipping options and costs will be clearly shown in your shopping basket for you to choose the method you prefer. The majority of our products can be shipped using Standard, Express, Next Day, and Timed delivery options. Even with locations or products where Next Day shipping is not available, we can still guarantee all orders are processed the very same day so we can keep your shipping times to the absolute minimum.
Am I likely to be charged any customs or import duties?
If you live in the UK or the wider European Union, there’s no need to worry as you won’t be charged any customs duties or import charges. Our international customers should be aware that the prices on our website do not include any customs charges. These vary depending on the country and on certain occasions you may have to cover these additional costs when you receive your order.
Returns
Can I return an item?
Of course you can. Providing it’s within 30 days of purchase, if you’re not completely 100% satisfied with your order get in touch with us as soon as possible so we can try and resolve the issue – in many cases we’ll find a solution so that you won’t even need to return your items.
What is your returns policy?
It’s as easy as 1-2-3… With our 3 Step Returns policy, the first thing to do is get in touch with our Customer Service team who’ll send you a returns form. Stage 2 is to repackage your goods in their original packaging, remembering to include the completed returns form we’ve also sent. Then simply return the package in the post, and providing the products reach us in their original condition, we’ll process your refund. When returning your items, we would highly recommend using a courier service that enables you to track the parcel’s progress back to our warehouse… Better to be safe than sorry!
Who pays postage on returned items?
If you choose to return an item to us, you as the customer are liable to cover the cost. That’s why we recommend using a courier, as unfortunately we can’t be held responsible for any products you return that go missing.
What should I do if I receive faulty goods?
If for any reason at all you believe we’ve sent you faulty or defective items, we’ll try and get to the bottom of things as soon as possible. Call our Customer Service team and they’ll advise you on the best course of action and how to return your items. Rest assured, goods that are faulty will be refunded in full or exchanged.
Will I be able to get a refund?
Of course – usually we’ll issue refunds using the same method used to pay for the original purchase, so for example, if you buy using PayPal we’ll pop the money back into that same account.
What if I’ve bought using a Gift Card? Can I get a refund too?
For orders made using one of our gift cards, any refunds will be issued as another gift card or as a discount code for use on our website. If a product has been purchased through the use of a Net World Sports Gift Card and is subsequently exchanged for a product with a lower price, any remaining money owing will be issued as a Net World Sports Gift Card or discount code.
When will I get my money back?
We will obviously aim to refund your money as quickly as possible, but because of the various stages involved in the process (and sometimes the need to return items), it can take up to 14 working days.
Contact
I’ve got a query about my order – who should I contact?
In the first instance, drop our Customer Service team a line by email or telephone, but if that’s not convenient message us on Facebook or Twitter and we’ll reply as soon as possible. Or pop onto our website and use our handy Live Chat feature.
I’ve got some great sports equipment that you might be interested in stocking, how could I possibly become a supplier?
We scour the world to find the best range of sports products for our customers. If you’ve got a great goal, a nifty net, or magnificent matting you’d like the opportunity to sell to our global customer base, get in touch now by emailing us – purchasing@networld-sports.co.uk
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